FAQs
Shipping and Handling:
- How are shipping and handling fees determined?
Enjoy complimentary shipping and handling for all purchases made from our online store at Moule. There are no extra charges – shipping is on us!
Payment:
- What are the accepted payment methods?
For a secure and seamless payment process, our website uses Shopify Payments by Shopify. Rest assured, your transaction is secure.
Discount Codes:
- How do I apply discount codes?
To redeem a discount code, enter it in the “Discount Code” field during checkout. Ensure the code is correct before confirming your purchase, as manual application after checkout may not be possible.
Order Tracking:
- Can I track my order?
Absolutely! Once your order ships, we will send you automated tracking information via email. This allows you to monitor your order's progress until it reaches your doorstep. Track Your Order
Contacting Moule:
- How do I contact Moule about my order?
If you have any questions or concerns about your order, our dedicated customer support team is here to assist you. Feel free to contact us at Support@Moule.shop. Kindly provide your email address and order number for efficient assistance.
Changing or Cancelling Orders:
- How can I change or cancel my order after placing it?
To make changes or cancel your order, please get in touch with our Customer Service at Support@Moule.shop. We will do our utmost to accommodate your request. Please note that cancellations may not be possible once an item has been shipped. For more details, refer to our Refund and Return Policy.
Non-Receipt of Order:
- What if I don't receive my order?
If you encounter any delays or issues with receiving your order, please contact the carrier first to verify the delivery address. Additionally, we recommend sharing your phone number to facilitate a carrier claim to locate your package. The search process typically takes around one week.
Refunds:
- When can I expect a refund credited to my account after I return the item?
Once you receive authorization for a return, please keep an eye on the return tracking number. After the item is delivered to our warehouse, we will promptly process the refund within 2-3 business days.
Assembly Instructions:
- Where can I find assembly instructions?
For products requiring assembly, you will find a copy of assembly instructions inside the product package. If you need further guidance, feel free to reach out to our customer service at Support@Moule.shop, and we will gladly provide online instructions for your item.
At Moule, we are dedicated to delivering exceptional customer service and ensuring a delightful shopping experience for you. Should you have any further questions or need assistance, don't hesitate to contact us. Happy shopping!